This module provides a contextualised introduction to Personalised Care. Participants will explore Personalised Care Support Plans and appreciate the significant shift in approach from ‘what’s the matter with you' to ‘what matters to you'.

This module provides an introduction to the role of the Care Coordinator, exploring where the role fits within the practice(s)/PCN and how the role works alongside the Social Prescribing Link Worker(s) and Health and Wellbeing Coach(es). Duties of the role, potential priority areas, ongoing personal development needs and support/supervision requirements will be discussed. We will also highlight the NHSE workforce development framework.

This module provides an introduction to patient engagement/barriers to engagement and an overview of themes, models, approaches and guidance to engage, support and enable patients in a safe and effective way and environment. The module will consider the diversity of patients and their cultural/other needs and explore approaches to promote inclusivity alongside the policies and procedures that are in place to keep yourself and your patients safe and compliant.

This module explores communication skills and styles and how to build trusted relationships whilst managing patient expectations and working within boundaries. Communication adaptations for working in a virtual environment and or with specific patient groups will be explored.

This module provides an introduction to community health needs/ locality understanding. It reflects upon health inequalities, the social determinants of health and the benefits of promoting self-efficacy through the instigation of behaviour change through the delivery of brief interventions via a strengths-based approach. PHBs (Personal Health Budgets) will be explored.

This module provides an introduction to referral generation, managing a caseload – the skills required and the challenges that might be encountered. Personal resilience and self-care strategies, support and supervision and quality improvement opportunities will be explored.

This module explores the competencies of the Care Coordinator role and their alignment with the core capabilities, models/approaches and components of Personalised Care. Care Coordinators' expectations of their role and the challenges or potential barriers they may face will be explored alongside strategies to address/overcome these in conjunction with where to go for help/support when needed.