Explore the principles of personalised care and how they influence the delivery of effective, person-centred support within health and care services.

This module introduces the shift from asking "What's the matter with you?" to "What matters to you?", examining the importance of understanding people's individual needs, preferences and priorities.

You'll explore the role of Personalised Care and Support Plans and how involving individuals in decisions about their care can support more meaningful conversations, greater engagement and improved experiences of care.

Develop a clear understanding of the Care Coordinator role, its responsibilities and how it contributes to personalised, joined-up care within general practice and Primary Care Networks (PCNs).

Explore how Care Coordinators work alongside Social Prescribing Link Workers, Health and Wellbeing Coaches and other healthcare professionals to support individuals with different needs.

You'll examine the NHS England Care Coordinator Workforce Development Framework, professional responsibilities, role boundaries and the importance of ongoing development, supervision and effective multidisciplinary working.

Explore the factors that influence patient engagement and the barriers individuals may experience when accessing health and care services.

This module considers how personal circumstances, cultural differences, health inequalities and individual experiences can affect people's willingness or ability to engage with support.

You'll develop practical approaches to building trust, encouraging participation and adapting your engagement strategies to meet different needs, while maintaining safe and inclusive practice.

Develop the communication skills needed to build positive relationships with patients, understand their needs and support meaningful involvement in their care.

Explore different communication styles and approaches to building rapport, managing expectations and maintaining appropriate professional boundaries.

You'll also consider how to adapt conversations to meet individual communication needs, including approaches to effective telephone and virtual consultations.

Explore the wider factors that influence people's health, wellbeing and ability to access appropriate support.

This module introduces health inequalities, social determinants of health and the importance of understanding the circumstances affecting individuals and communities.

You'll consider how strengths-based conversations, brief interventions and behaviour change approaches can support self-efficacy and greater involvement in managing health.

The module also explores Personal Health Budgets and their role in supporting personalised care.

Build your understanding of the practical processes and responsibilities involved in coordinating referrals and managing a Care Coordinator caseload.

Explore approaches to effective referral management, organising workloads and navigating common challenges within the role.

You'll also consider the importance of supervision, self-care, professional wellbeing and continuous quality improvement in supporting safe, effective and sustainable care coordination.

Consolidate your understanding of the Care Coordinator role and reflect on how the knowledge and skills developed throughout the programme can be applied in practice.

Review the key competencies, responsibilities and principles that underpin effective care coordination, including the challenges that may arise when supporting patients with different needs.

You'll explore strategies for overcoming common barriers, accessing appropriate support and identifying opportunities for continued professional development, helping you move forward with greater clarity and confidence in your role.